Executive Development Programme in Efficient Customer Care
-- ViewingNowThe Executive Development Programme in Efficient Customer Care is a certificate course designed to empower professionals with the essential skills needed to excel in customer care. This program highlights the importance of effective communication, problem-solving, and empathy in building strong customer relationships.
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โข Customer Service Fundamentals
โข Effective Communication Skills
โข Empathy and Emotional Intelligence in Customer Care
โข Problem Solving and Decision Making for Customer Service
โข Time Management and Multitasking in Customer Care
โข Handling Difficult Customers and Conflict Resolution
โข Utilizing Customer Feedback for Continuous Improvement
โข CRM and Customer Service Technology Utilization
โข Developing a Customer-Centric Mindset and Culture
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