Executive Development Programme in Efficient Customer Care

Name: Executive Development Programme in Efficient Customer Care
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The Executive Development Programme in Efficient Customer Care is a certificate course designed to empower professionals with the essential skills needed to excel in customer care. This program highlights the importance of effective communication, problem-solving, and empathy in building strong customer relationships.

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AboutThisCourse

With the increasing demand for exceptional customer service in various industries, this course provides a competitive edge for career advancement. Learners will gain a comprehensive understanding of customer care principles, customer relationship management, and conflict resolution techniques. By developing these crucial skills, learners can enhance their ability to handle customer queries efficiently, manage customer expectations, and improve customer satisfaction rates. Moreover, this program will help learners build a strong foundation in customer-centric strategies, enabling them to contribute significantly to their organization's success. In summary, the Executive Development Programme in Efficient Customer Care is an investment in professional growth, equipping learners with the skills needed to thrive in a competitive marketplace and advance their careers in customer-focused roles.

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CourseDetails

• Customer Service Fundamentals
• Effective Communication Skills
• Empathy and Emotional Intelligence in Customer Care
• Problem Solving and Decision Making for Customer Service
• Time Management and Multitasking in Customer Care
• Handling Difficult Customers and Conflict Resolution
• Utilizing Customer Feedback for Continuous Improvement
• CRM and Customer Service Technology Utilization
• Developing a Customer-Centric Mindset and Culture

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN EFFICIENT CUSTOMER CARE

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London College of Foreign Trade (LCFT)

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05 May 2025

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