Executive Development Programme in Service Excellence Model Development
-- ViewingNowThe Executive Development Programme in Service Excellence Model Development is a certificate course designed to empower professionals with the skills to create and implement service excellence models. This program emphasizes the importance of customer-centric strategies in today's service-oriented business landscape.
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โข Service Excellence Model
โข Understanding Customer Needs and Expectations
โข Principles of Service Quality and Improvement
โข Developing a Service Culture
โข Metrics and Measurement in Service Excellence
โข Employee Engagement and Training in Service Delivery
โข Technology and Innovation in Service Excellence
โข Continuous Improvement and Service Recovery
โข Service Design Thinking and Customer Experience Management
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