Executive Development Programme in Service Excellence Model Development

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The Executive Development Programme in Service Excellence Model Development is a certificate course designed to empower professionals with the skills to create and implement service excellence models. This program emphasizes the importance of customer-centric strategies in today's service-oriented business landscape.

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AboutThisCourse

With the increasing demand for exceptional customer experiences, this course is crucial for professionals aiming to drive growth and innovation in their organizations. It equips learners with the essential skills to design and manage service excellence frameworks, ensuring customer satisfaction and loyalty. By completing this program, learners will be able to demonstrate a comprehensive understanding of service excellence models, analyze customer needs and expectations, and create actionable strategies for service improvement. This course not only enhances professional skills but also provides a competitive edge, paving the way for career advancement in various industries.

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CourseDetails

• Service Excellence Model
• Understanding Customer Needs and Expectations
• Principles of Service Quality and Improvement
• Developing a Service Culture
• Metrics and Measurement in Service Excellence
• Employee Engagement and Training in Service Delivery
• Technology and Innovation in Service Excellence
• Continuous Improvement and Service Recovery
• Service Design Thinking and Customer Experience Management

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE EXCELLENCE MODEL DEVELOPMENT
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London College of Foreign Trade (LCFT)
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05 May 2025
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