Global Certificate in Service Quality Management: Impactful Practices
-- ViewingNowThe Global Certificate in Service Quality Management: Impactful Practices course is a comprehensive program designed to enhance the skills of professionals involved in service quality management. This course emphasizes the importance of delivering exceptional customer service, a critical factor in today's competitive business landscape.
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โข Service Quality Concepts
โข Customer Experience Management
โข Service Quality Metrics and Measurements
โข Service Blueprinting and Design
โข Continuous Improvement in Service Quality
โข Employee Engagement and Training in Service Quality
โข Service Recovery and Crisis Management
โข Service Quality Tools and Techniques
โข Service Quality Strategy and Leadership
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