Global Certificate in Service Quality Management: Impactful Practices

Name: Global Certificate in Service Quality Management: Impactful Practices
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The Global Certificate in Service Quality Management: Impactful Practices course is a comprehensive program designed to enhance the skills of professionals involved in service quality management. This course emphasizes the importance of delivering exceptional customer service, a critical factor in today's competitive business landscape.

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AboutThisCourse

With the increasing demand for skilled service quality managers, this course offers a valuable opportunity for career advancement. It equips learners with essential skills such as service strategy development, customer experience management, and service operations optimization. The course also emphasizes the role of technology in service quality management, preparing learners for the digital transformation of the industry. By the end of this course, learners will have a deep understanding of service quality management principles and practices, making them valuable assets in any organization. They will be able to design and implement effective service quality strategies, lead service teams, and drive customer satisfaction and loyalty, thereby contributing to their organization's overall success.

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CourseDetails

• Service Quality Concepts
• Customer Experience Management
• Service Quality Metrics and Measurements
• Service Blueprinting and Design
• Continuous Improvement in Service Quality
• Employee Engagement and Training in Service Quality
• Service Recovery and Crisis Management
• Service Quality Tools and Techniques
• Service Quality Strategy and Leadership

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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GLOBAL CERTIFICATE IN SERVICE QUALITY MANAGEMENT: IMPACTFUL PRACTICES

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London College of Foreign Trade (LCFT)

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05 May 2025

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