Professional Certificate in Social Listening: Engaging Conversations
-- ViewingNowThe Professional Certificate in Social Listening: Engaging Conversations is a comprehensive course that teaches learners how to monitor and analyze conversations on social media to enhance brand reputation, customer engagement, and marketing strategies. This certificate course is essential for professionals in marketing, public relations, customer service, and communications who want to stay updated on the latest trends in social listening and engagement.
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โข Unit 1: Introduction to Social Listening
โข Unit 2: Social Listening Tools and Technologies
โข Unit 3: Data Analysis in Social Listening
โข Unit 4: Social Media Monitoring and Measurement
โข Unit 5: Developing a Social Listening Strategy
โข Unit 6: Engaging with Online Communities
โข Unit 7: Building Relationships through Social Listening
โข Unit 8: Reputation Management and Crisis Communications
โข Unit 9: Social Listening for Customer Experience
โข Unit 10: Future Trends in Social Listening
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