Global Certificate in Service Profit
-- ViewingNowThe Global Certificate in Service Profit is a comprehensive course designed to enhance the skills necessary for delivering exceptional customer service. This certification emphasizes the strong relationship between service, profit, and customer satisfaction, making it increasingly relevant in today's service-oriented business world.
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⢠Service Strategy: Understanding the role of service strategy in creating a profitable service business, including the development of a service vision, positioning, and value proposition.
⢠Customer Relationship Management (CRM): Building and maintaining strong customer relationships through effective communication, customer segmentation, and customer retention strategies.
⢠Service Design: Creating customer-centric service experiences that meet or exceed customer expectations, including service blueprinting and journey mapping.
⢠Service Delivery: Ensuring consistent and high-quality service delivery through process design, quality management, and performance measurement.
⢠Service Operations Management: Managing service operations efficiently and effectively, including capacity planning, resource allocation, and supply chain management.
⢠Service Innovation: Developing new services and service delivery models that create value for customers and differentiate the business.
⢠Service Human Resources Management: Managing service employees effectively to create a motivated and engaged workforce, including recruitment, training, and performance management.
⢠Service Marketing: Marketing services effectively to attract and retain customers, including service positioning, pricing, and promotion strategies.
⢠Service Financial Management: Managing service finances effectively, including cost management, revenue management, and financial analysis.
By mastering these essential units, learners will gain a comprehensive understanding of service profit and be able to apply their knowledge to drive business success.
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