Professional Certificate in Service Design Value Creation
-- ViewingNowThe Professional Certificate in Service Design Value Creation is a comprehensive course that empowers learners with essential skills to create and innovate exceptional customer experiences. This program highlights the importance of understanding user needs, mapping customer journeys, and prototyping services to increase revenue and customer satisfaction.
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⢠User Research
⢠Service Design Thinking
⢠Stakeholder Management
⢠Designing Service Blueprints
⢠Service Prototyping
⢠Customer Experience (CX) Design
⢠Service Innovation
⢠Measuring Service Design Impact
⢠Organizational Change and Adoption
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