Global Certificate in Service Performance Evaluation
-- ViewingNowThe Global Certificate in Service Performance Evaluation is a crucial course designed to meet the increasing industry demand for experts who can evaluate and improve service quality. This certificate course emphasizes the importance of service evaluation in driving business success, particularly in service-oriented industries.
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⢠Service Blueprinting
⢠Key Performance Indicators (KPIs) in Service Evaluation
⢠Customer Satisfaction Surveys and Metrics
⢠Service Quality Management
⢠Data Analysis for Service Performance
⢠Root Cause Analysis in Service Failure
⢠Continuous Improvement in Service Delivery
⢠Service Recovery and Its Importance
⢠Employee Engagement for Improved Service Performance
⢠Global Standards in Service Evaluation (e.g., ISO 10002, ISO 10004)
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