Global Certificate in Service Performance Evaluation
-- ViewingNowThe Global Certificate in Service Performance Evaluation is a crucial course designed to meet the increasing industry demand for experts who can evaluate and improve service quality. This certificate course emphasizes the importance of service evaluation in driving business success, particularly in service-oriented industries.
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โข Service Blueprinting
โข Key Performance Indicators (KPIs) in Service Evaluation
โข Customer Satisfaction Surveys and Metrics
โข Service Quality Management
โข Data Analysis for Service Performance
โข Root Cause Analysis in Service Failure
โข Continuous Improvement in Service Delivery
โข Service Recovery and Its Importance
โข Employee Engagement for Improved Service Performance
โข Global Standards in Service Evaluation (e.g., ISO 10002, ISO 10004)
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