Certificate in Smart Mediation Practices
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Here are the essential units for a Certificate in Smart Mediation Practices:
• Understanding Mediation and Its Benefits: This unit covers the basics of mediation, its process, and its benefits over traditional litigation. It will help learners appreciate the value of mediation in resolving disputes efficiently and effectively.
• Pre-Mediation Preparation: This unit focuses on the steps that mediators need to take before the mediation session, including gathering relevant information, identifying the parties' interests, and setting the ground rules.
• Communication Skills for Mediators: Effective communication is critical in mediation. This unit covers active listening, questioning techniques, and body language that mediators can use to facilitate productive conversations and help the parties reach a mutually acceptable agreement.
• Negotiation Strategies in Mediation: This unit explores various negotiation strategies that mediators can use to help the parties move toward agreement, including framing, anchoring, and bracketing.
• Ethical Considerations in Mediation: Mediators must adhere to ethical standards to maintain the integrity of the process. This unit covers the ethical principles that govern mediation, including confidentiality, impartiality, and informed consent.
• Special Issues in Mediation: This unit addresses the unique challenges that may arise in mediation, such as power imbalances, cultural differences, and high-conflict personalities.
• Smart Mediation Techniques: This unit explores the use of technology in mediation, including online dispute resolution platforms, videoconferencing, and digital document management.
• Advanced Mediation Techniques: This unit covers advanced mediation strategies, such as transformative mediation, narrative mediation, and evaluative mediation.
• Mediation Practice and Reflection: This unit provides learners with opportunities to apply their knowledge
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