Executive Development Programme in Mediation for Social Services
-- ViewingNowThe Executive Development Programme in Mediation for Social Services is a certificate course designed to equip learners with the essential skills needed to excel in conflict resolution and mediation within the social services industry. This program emphasizes the importance of effective communication, empathy, and problem-solving in addressing complex social issues.
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⢠Introduction to Mediation: Understanding the concept, principles, and benefits of mediation.
⢠Mediation Process: Exploring the stages of mediation, from pre-mediation to post-mediation.
⢠Conflict Analysis: Learning to analyze conflicts, identify interests, and develop effective strategies.
⢠Communication Skills: Mastering active listening, empathy, and assertiveness for successful mediation.
⢠Negotiation Techniques: Employing problem-solving and interest-based negotiation strategies in mediation.
⢠Legal Framework: Familiarizing with the legal context and ethical considerations in mediation.
⢠Cross-Cultural Mediation: Addressing challenges in cross-cultural contexts and promoting diversity and inclusion.
⢠Special Mediation Scenarios: Handling specific types of conflicts, such as family, workplace, or community disputes.
⢠Mediation in Social Services: Applying mediation skills in various social service settings, including healthcare, education, and non-profit organizations.
⢠Evaluation and Continuous Improvement: Measuring the effectiveness of mediation and developing a plan for ongoing professional development.
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