Executive Development Programme in Mediation Communication and Facilitation
-- ViewingNowThe Executive Development Programme in Mediation Communication and Facilitation is a certificate course designed to empower professionals with essential skills for effective communication, conflict resolution, and facilitating productive discussions. This programme is critical for careers in today's complex and rapidly changing business environment, where collaboration, negotiation, and mediation skills are increasingly in demand.
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⢠Understanding Mediation and Conflict Resolution: This unit will cover the basics of mediation, conflict resolution, and their importance in the workplace. It will help participants to identify conflicts and apply appropriate mediation techniques.
⢠Effective Communication Skills for Mediators: This unit will focus on developing effective communication skills that are essential for mediators, including active listening, non-verbal communication, and asking open-ended questions.
⢠Mediation Process and Techniques: This unit will cover the mediation process, including the different stages and techniques used to resolve conflicts. It will also include role-plays and simulations to help participants practice their mediation skills.
⢠Conflict Analysis and Prevention: This unit will help participants to analyze conflicts and identify their root causes. It will also cover strategies for preventing conflicts and promoting a positive work environment.
⢠Ethics in Mediation: This unit will cover the ethical considerations that mediators must keep in mind, including confidentiality, impartiality, and informed consent.
⢠Cultural Competence in Mediation: This unit will address the importance of cultural competence in mediation and help participants to understand and respect diversity in the workplace.
⢠Facilitation Skills: This unit will focus on developing facilitation skills that are essential for leading effective meetings and discussions. It will cover topics such as agenda planning, time management, and group dynamics.
⢠Negotiation Skills for Mediators: This unit will cover the basics of negotiation and how mediators can use negotiation techniques to resolve conflicts. It will include role-plays and simulations to help participants practice their negotiation skills.
⢠Advanced Mediation Techniques: This unit will cover advanced mediation techniques, including transformative mediation, narrative mediation, and online dispute resolution. It will include case studies and discussions to help participants deepen their understanding of these techniques.
⢠Evaluation and Feedback: This unit will cover the importance of evaluation and feedback in the mediation process. It will help participants to develop a plan for evaluating their mediation skills and seeking feedback from stakeholders.
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