Global Certificate in Interpersonal Skills Fundamentals
-- ViewingNowThe Global Certificate in Interpersonal Skills Fundamentals is a course designed to empower learners with essential skills for professional and personal success. This certificate program highlights the importance of effective communication, emotional intelligence, and relationship-building in today's diverse and rapidly changing work environment.
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⢠Effective Communication: Understanding the importance of clear and concise communication in interpersonal relationships, and learning techniques to improve verbal, non-verbal, and written communication skills.
⢠Active Listening: Developing active listening skills, including techniques for focusing attention, demonstrating understanding, and providing appropriate feedback.
⢠Conflict Resolution: Learning strategies for resolving conflicts in a constructive and peaceful manner, including identifying the source of the conflict, understanding different perspectives, and finding mutually beneficial solutions.
⢠Empathy and Emotional Intelligence: Understanding the importance of empathy in interpersonal relationships, and learning techniques for developing emotional intelligence, including recognizing and managing emotions in oneself and others.
⢠Building Rapport: Learning techniques for building rapport with others, including establishing common ground, showing genuine interest, and using positive body language.
⢠Giving and Receiving Feedback: Developing skills for giving and receiving feedback in a constructive and respectful manner, including providing specific and actionable feedback, and receiving feedback with an open mind.
⢠Cultural Intelligence: Understanding the impact of culture on interpersonal relationships, and learning techniques for developing cultural intelligence, including recognizing and respecting cultural differences, and adapting communication styles to different cultural contexts.
⢠Negotiation and Influence: Learning strategies for negotiating and influencing others, including identifying common interests, using persuasive communication, and finding win-win solutions.
⢠Assertiveness and Boundary-Setting: Developing skills for asserting oneself in a respectful and confident manner, including setting clear boundaries, expressing needs and desires, and saying no when necessary.
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