Certificate in Service Leadership Skills: High-Performance
-- ViewingNowThe Certificate in Service Leadership Skills: High-Performance course is a vital program designed to empower learners with essential skills for career advancement in the service industry. This course highlights the importance of service leadership and its impact on organizational success.
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⢠Understanding Service Leadership: This unit will cover the fundamental principles of service leadership, emphasizing the importance of empathy, active listening, and a customer-centric mindset.
⢠Developing a Service Vision: Here, learners will explore how to create a compelling and inspiring vision for their service team, focusing on aligning team members with organizational goals and values.
⢠Building a High-Performance Service Team: This unit will delve into the strategies and tactics for building a high-performing service team, including team dynamics, communication, and collaboration.
⢠Service Excellence: In this unit, learners will discover the key drivers of service excellence, including quality, consistency, and responsiveness, and how to measure and improve service performance.
⢠Emotional Intelligence for Service Leaders: This unit will cover the critical role of emotional intelligence in service leadership, including self-awareness, self-regulation, motivation, empathy, and social skills.
⢠Change Management for Service Leaders: Here, learners will explore how to lead and manage change in a service context, including strategies for communicating change, overcoming resistance, and embedding new practices.
⢠Service Innovation and Design: This unit will cover the latest trends and best practices in service innovation and design, including service blueprinting, customer journey mapping, and prototyping.
⢠Service Analytics and Metrics: In this unit, learners will discover how to use data and analytics to measure and improve service performance, including key metrics, data visualization, and storytelling.
⢠Service Culture and Values: This unit will cover the importance of a strong service culture and values in driving service excellence, including strategies for embedding service values in the organization and creating a service-oriented mindset.
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