Certificate in Service Leadership Skills: High-Performance

Name: Certificate in Service Leadership Skills: High-Performance
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The Certificate in Service Leadership Skills: High-Performance course is a vital program designed to empower learners with essential skills for career advancement in the service industry. This course highlights the importance of service leadership and its impact on organizational success.

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AboutThisCourse

In today's service-oriented business landscape, there is a growing industry demand for professionals with strong leadership skills. This course equips learners with the ability to inspire and motivate teams, drive innovation, and deliver exceptional customer experiences. Through this certificate program, learners will gain a deep understanding of service leadership principles, strategic thinking, and effective communication techniques. They will also develop critical problem-solving skills, emotional intelligence, and the ability to manage and lead high-performing teams. By completing this course, learners will be well-prepared to take on leadership roles in the service industry and drive organizational success. They will have the skills and knowledge necessary to create a positive work environment, foster a culture of excellence, and deliver exceptional customer experiences.

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CourseDetails

• Understanding Service Leadership: This unit will cover the fundamental principles of service leadership, emphasizing the importance of empathy, active listening, and a customer-centric mindset.
• Developing a Service Vision: Here, learners will explore how to create a compelling and inspiring vision for their service team, focusing on aligning team members with organizational goals and values.
• Building a High-Performance Service Team: This unit will delve into the strategies and tactics for building a high-performing service team, including team dynamics, communication, and collaboration.
• Service Excellence: In this unit, learners will discover the key drivers of service excellence, including quality, consistency, and responsiveness, and how to measure and improve service performance.
• Emotional Intelligence for Service Leaders: This unit will cover the critical role of emotional intelligence in service leadership, including self-awareness, self-regulation, motivation, empathy, and social skills.
• Change Management for Service Leaders: Here, learners will explore how to lead and manage change in a service context, including strategies for communicating change, overcoming resistance, and embedding new practices.
• Service Innovation and Design: This unit will cover the latest trends and best practices in service innovation and design, including service blueprinting, customer journey mapping, and prototyping.
• Service Analytics and Metrics: In this unit, learners will discover how to use data and analytics to measure and improve service performance, including key metrics, data visualization, and storytelling.
• Service Culture and Values: This unit will cover the importance of a strong service culture and values in driving service excellence, including strategies for embedding service values in the organization and creating a service-oriented mindset.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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CERTIFICATE IN SERVICE LEADERSHIP SKILLS: HIGH-PERFORMANCE

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London College of Foreign Trade (LCFT)

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05 May 2025

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