Global Certificate in Automated Customer Journey Design
-- ViewingNowThe Global Certificate in Automated Customer Journey Design is a comprehensive course that equips learners with the essential skills to design and optimize automated customer experiences. This certification focuses on the importance of understanding customer needs and behavior, and how to leverage automation technologies to create personalized, seamless customer journeys.
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Unit 1: Introduction to Automated Customer Journey Design
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Unit 2: Customer Journey Mapping
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Unit 3: Customer Experience (CX) Strategy and Analysis
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Unit 4: Automation Technologies in Customer Journey Design
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Unit 5: Personalization in Automated Customer Journeys
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Unit 6: Data-Driven Decision Making in Customer Journey Design
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Unit 7: Multi-Channel Customer Journey Orchestration
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Unit 8: Measuring and Optimizing Customer Journey Performance
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Unit 9: Ethical and Privacy Considerations in Automated Customer Journeys
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Unit 10: Future Trends and Innovations in Automated Customer Journey Design
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