Global Certificate in Automated Customer Journey Design

Name: Global Certificate in Automated Customer Journey Design
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The Global Certificate in Automated Customer Journey Design is a comprehensive course that equips learners with the essential skills to design and optimize automated customer experiences. This certification focuses on the importance of understanding customer needs and behavior, and how to leverage automation technologies to create personalized, seamless customer journeys.

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AboutThisCourse

In today's digital age, businesses that prioritize customer experience are more likely to succeed, making this certification highly relevant and in-demand across industries. Learners will gain hands-on experience with the latest automation tools and techniques, and develop a deep understanding of customer journey mapping, analytics, and optimization strategies. By completing this course, learners will be able to demonstrate their expertise in automated customer journey design, and position themselves for career advancement in fields such as marketing, customer service, and user experience design.

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CourseDetails

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Unit 1: Introduction to Automated Customer Journey Design
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Unit 2: Customer Journey Mapping
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Unit 3: Customer Experience (CX) Strategy and Analysis
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Unit 4: Automation Technologies in Customer Journey Design
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Unit 5: Personalization in Automated Customer Journeys
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Unit 6: Data-Driven Decision Making in Customer Journey Design
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Unit 7: Multi-Channel Customer Journey Orchestration
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Unit 8: Measuring and Optimizing Customer Journey Performance
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Unit 9: Ethical and Privacy Considerations in Automated Customer Journeys
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Unit 10: Future Trends and Innovations in Automated Customer Journey Design

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN AUTOMATED CUSTOMER JOURNEY DESIGN

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London College of Foreign Trade (LCFT)

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05 May 2025

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