Global Certificate in Digital Customer Service Enhancement
-- ViewingNowThe Global Certificate in Digital Customer Service Enhancement is a comprehensive course designed to empower professionals with the skills necessary to thrive in today's digital-first customer service landscape. This course emphasizes the importance of delivering exceptional customer experiences across various digital channels, including social media, live chat, and messaging apps.
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⢠Digital Customer Service Foundations: Understanding the digital landscape, customer expectations, and the role of digital tools in customer service.
⢠Social Media Customer Care: Utilizing social media platforms for customer service, including best practices, response strategies, and monitoring tools.
⢠Chatbot & AI Implementation: Integrating AI and chatbot technology in customer service, including design, development, and implementation.
⢠Customer Self-Service Options: Providing self-service options through digital channels, including FAQs, knowledge bases, and community forums.
⢠Digital Customer Engagement: Engaging customers through digital channels, including email, messaging apps, and web chat.
⢠Measurement & Analytics: Measuring and analyzing digital customer service performance, including KPIs, metrics, and data analysis tools.
⢠Digital Customer Service Strategy: Developing a comprehensive digital customer service strategy, including goal-setting, resource allocation, and continuous improvement.
⢠Security & Privacy: Ensuring security and privacy in digital customer service, including data protection, compliance, and customer trust.
⢠Digital Customer Service Trends: Staying up-to-date with the latest trends and best practices in digital customer service.
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