Global Certificate in Digital Customer Service Enhancement

Name: Global Certificate in Digital Customer Service Enhancement
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The Global Certificate in Digital Customer Service Enhancement is a comprehensive course designed to empower professionals with the skills necessary to thrive in today's digital-first customer service landscape. This course emphasizes the importance of delivering exceptional customer experiences across various digital channels, including social media, live chat, and messaging apps.

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AboutThisCourse

In an era where 80% of customers prefer digital self-service, this course is increasingly relevant and in-demand across industries. Learners will gain essential skills in digital customer service strategy, data-driven decision making, and the implementation of AI and automation tools to improve customer engagement and loyalty. By completing this course, learners will be equipped with the knowledge and expertise to drive customer service excellence in their organizations, leading to increased job satisfaction, career advancement, and long-term success in the digital age.

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CourseDetails

• Digital Customer Service Foundations: Understanding the digital landscape, customer expectations, and the role of digital tools in customer service.
• Social Media Customer Care: Utilizing social media platforms for customer service, including best practices, response strategies, and monitoring tools.
• Chatbot & AI Implementation: Integrating AI and chatbot technology in customer service, including design, development, and implementation.
• Customer Self-Service Options: Providing self-service options through digital channels, including FAQs, knowledge bases, and community forums.
• Digital Customer Engagement: Engaging customers through digital channels, including email, messaging apps, and web chat.
• Measurement & Analytics: Measuring and analyzing digital customer service performance, including KPIs, metrics, and data analysis tools.
• Digital Customer Service Strategy: Developing a comprehensive digital customer service strategy, including goal-setting, resource allocation, and continuous improvement.
• Security & Privacy: Ensuring security and privacy in digital customer service, including data protection, compliance, and customer trust.
• Digital Customer Service Trends: Staying up-to-date with the latest trends and best practices in digital customer service.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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GLOBAL CERTIFICATE IN DIGITAL CUSTOMER SERVICE ENHANCEMENT

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London College of Foreign Trade (LCFT)

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05 May 2025

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