Global Certificate in iGaming Live Chat Moderation

Name: Global Certificate in iGaming Live Chat Moderation
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The Global Certificate in iGaming Live Chat Moderation is a comprehensive course designed to meet the growing industry demand for skilled live chat moderators in the iGaming sector. This course emphasizes the importance of effective communication, player protection, and responsible gaming in a dynamic online gaming environment.

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AboutThisCourse

By enrolling in this course, learners will acquire essential skills necessary for career advancement in iGaming, such as conflict resolution, problem-solving, and customer support. The course also covers regulatory compliance, anti-money laundering policies, and data protection, ensuring that learners are well-equipped to handle the unique challenges of the industry. With the global iGaming market projected to reach $158.2 billion by 2028, the need for skilled live chat moderators has never been greater. By completing this course, learners will have a distinct competitive advantage, demonstrating their expertise and commitment to professional development in this exciting and rapidly growing industry.

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CourseDetails

• iGaming Industry Overview: Understanding the online gambling industry, its size, growth, and key players.
• Live Chat Moderation Fundamentals: Basics of live chat moderation, including communication skills, etiquette, and problem-solving.
• iGaming Regulations and Compliance: Overview of legal and regulatory requirements for iGaming, such as KYC, AML, and data protection.
• Customer Service Best Practices: Techniques for providing excellent customer service, including conflict resolution, empathy, and active listening.
• Chat Management Tools: Familiarization with popular chat management software, such as LiveChat, Zendesk, and Olark.
• Crisis Management: Strategies for handling critical situations, including player complaints, technical issues, and security breaches.
• Responsible Gaming: Understanding the importance of responsible gaming, its impact on the industry, and how to promote it in live chat.
• Conflict Resolution in iGaming: Techniques for resolving conflicts with players, including de-escalation strategies and effective communication.
• Cybersecurity for Live Chat Moderation: Best practices for ensuring the security of live chat, including data encryption and password management.

Note: This is a plain HTML code output for a list of essential units for a Global Certificate in iGaming Live Chat Moderation.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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GLOBAL CERTIFICATE IN IGAMING LIVE CHAT MODERATION

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London College of Foreign Trade (LCFT)

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05 May 2025

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