Certificate in Service Sector Service Design Enhancement

Name: Certificate in Service Sector Service Design Enhancement
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The Certificate in Service Sector Service Design Enhancement is a comprehensive course that focuses on enhancing the quality of services in the service sector. This course highlights the importance of service design in creating positive customer experiences and improving business efficiency.

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AboutThisCourse

In today's service-oriented economy, there is a high demand for professionals who can design and implement effective service strategies. This course equips learners with essential skills in service design, customer experience management, and service innovation, making them highly valuable in various industries such as hospitality, healthcare, finance, and retail. By the end of this course, learners will have the ability to analyze customer needs, design and improve service processes, and measure the impact of service design on business performance. These skills are crucial for career advancement in the service sector and will enable learners to make significant contributions to the success of their organizations.

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CourseDetails

• Service Blueprinting
• Customer Experience Journey Mapping
• Service Prototyping and Iteration
• Service Quality Management
• Multi-channel Service Design
• User-centered Design in Services
• Service Metrics and Analytics
• Employee Experience Design
• Service Innovation and Differentiation

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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CERTIFICATE IN SERVICE SECTOR SERVICE DESIGN ENHANCEMENT

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London College of Foreign Trade (LCFT)

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05 May 2025

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