Executive Development Programme in Service CRM Implementation

Name: Executive Development Programme in Service CRM Implementation
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The Executive Development Programme in Service CRM Implementation is a certificate course designed to empower professionals with the necessary skills to drive customer relationship management (CRM) strategies in their organizations. This program underscores the importance of CRM in today's service-oriented business landscape, where customer experience is a key differentiator.

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AboutThisCourse

With the rising demand for CRM specialists across various industries, this course provides a timely response to the needs of the modern workforce. It equips learners with essential skills in CRM implementation, enabling them to manage customer data, analyze customer behavior, and design personalized service strategies. By the end of this program, learners will not only have a deep understanding of CRM best practices but also the ability to lead CRM implementation projects. This will significantly enhance their career advancement opportunities, making them valuable assets in their respective organizations.

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CourseDetails

• Service CRM Implementation Strategy
• Understanding Customer Relationship Management (CRM)
• Importance of CRM in Executive Management
• Key Components and Features of Service CRM
• Service CRM Selection and Evaluation Criteria
• Best Practices for Service CRM Implementation
• Change Management in Service CRM Implementation
• Service CRM Training and Adoption
• Metrics and Analytics in Service CRM
• Continuous Improvement in Service CRM Implementation

CareerPath

The **Executive Development Programme in Service CRM Implementation** focuses on building and refining the skills of professionals in the UK market. The following three roles are essential for a successful Service CRM Implementation: 1. **Service CRM Analyst**: These professionals are responsible for analyzing and managing customer relationship management (CRM) systems, ensuring their efficient operation and maximizing their potential. With an average salary range of £30,000 to £40,000, demand for this role has risen by 15% over the past year. 2. **Service CRM Manager**: Managers oversee the implementation and operation of CRM systems within a service-oriented organization. With a growing emphasis on automation and data-driven decision-making, the demand for Service CRM Managers has increased by 10%, offering an average salary of £40,000 to £60,000. 3. **Service CRM Consultant**: Consultants provide expert guidance and advice to companies seeking to optimize their CRM systems. With the increasing complexity of CRM implementations, the demand for Service CRM Consultants has risen by 8%, with an average salary range of £50,000 to £80,000. As the industry evolves, so does the demand for these roles. The provided 3D pie chart displays the current demand for each role in the UK market, utilizing Google Charts for a visually engaging presentation. This chart has a transparent background and adaptive layout, ensuring a seamless experience across all devices.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE CRM IMPLEMENTATION

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London College of Foreign Trade (LCFT)

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05 May 2025

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