Executive Development Programme in Data-driven Customer Relations

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Executive Development Programme in Data-driven Customer Relations: a certificate course that emphasizes the importance of data-driven decision-making in customer relations. This programme is designed to meet the growing industry demand for professionals who can leverage data to improve customer experiences, increase loyalty, and drive business growth.

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AboutThisCourse

Through a combination of online lectures, case studies, and hands-on exercises, learners will develop essential skills in data analysis, customer segmentation, and personalization. They will also learn how to use data to measure the effectiveness of customer relations strategies, and how to communicate insights effectively to stakeholders. By the end of the course, learners will be equipped with the skills and knowledge needed to advance their careers in customer relations, marketing, or data analytics. They will have a deep understanding of the importance of data-driven decision-making, and the ability to apply this approach to real-world business challenges.

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CourseDetails

• Data-driven Customer Relations Overview
• Understanding Customer Data
• Importance of Data Analysis in Customer Relations
• Customer Relations Analytics Tools
• Segmentation and Targeting Strategies
• Personalization in Customer Relations
• Measuring Customer Relations Success with KPIs
• Data Privacy and Security in Customer Relations
• Data-driven Decision Making in Customer Relations

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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EXECUTIVE DEVELOPMENT PROGRAMME IN DATA-DRIVEN CUSTOMER RELATIONS
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London College of Foreign Trade (LCFT)
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05 May 2025
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