Executive Development Programme in Service Delivery Excellence: Strategic Standards

Name: Executive Development Programme in Service Delivery Excellence: Strategic Standards
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The Executive Development Programme in Service Delivery Excellence: Strategic Standards certificate course is a comprehensive program designed to enhance service delivery skills for professionals in various industries. This course emphasizes the importance of strategic standards in delivering exceptional customer service, a critical aspect of any successful business.

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AboutThisCourse

In today's competitive market, there is a high industry demand for professionals who can provide excellent service delivery, ensuring customer satisfaction and loyalty. This course equips learners with essential skills to meet this demand, providing a competitive edge in career advancement. Through this program, learners will gain a deep understanding of service strategy, design, and delivery, as well as the tools and techniques to implement and manage strategic standards. They will learn how to measure and improve service quality, manage customer expectations, and lead service teams effectively. This course is an excellent investment for professionals seeking to excel in service delivery and advance their careers.

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CourseDetails

• Service Strategy: Understanding the critical role of service strategy in achieving service delivery excellence, and how to align service strategy with organizational goals.
• Service Design: Learning the principles of service design and how to create services that meet customer needs and exceed expectations.
• Service Transition: Understanding the process of transitioning new or changed services into the live environment, ensuring a seamless experience for customers.
• Service Operation: Learning the best practices for service operation, including incident management, problem management, and service desk management.
• Continual Service Improvement: Understanding the importance of continually improving service delivery to stay ahead of the competition and meet changing customer needs.
• Service Reporting and Metrics: Learning how to measure and report on service delivery performance, using metrics such as customer satisfaction, response time, and resolution rate.
• Customer Experience Management: Understanding the critical role of customer experience management in service delivery excellence and how to design and implement customer experience strategies.
• Service Culture: Learning how to create a service culture that supports service delivery excellence, including training, communication, and motivation strategies.
• Change Management: Understanding the role of change management in service delivery excellence and how to manage change effectively to minimize disruption to customers.
• Risk Management: Learning how to identify and manage risks in service delivery, including operational risks, security risks, and reputational risks.

CareerPath

The Executive Development Programme in Service Delivery Excellence: Strategic Standards is designed to empower professionals with the necessary skills and knowledge to drive service delivery excellence in their organizations. The programme focuses on building competencies in strategic standards that are crucial for success in today's competitive job market. Service Excellence Manager: This role is responsible for developing and implementing service excellence strategies to improve overall customer experience and satisfaction. With a 25% share in the job market, Service Excellence Managers are in high demand across various industries. The average salary range for this role in the UK is between £40,000 and £80,000 per year. Customer Experience Director: This role involves overseeing customer experience initiatives and ensuring a seamless customer journey. With a 20% share in the job market, Customer Experience Directors play a vital role in shaping an organization's customer-centric approach. The average salary range for this role in the UK is between £60,000 and £120,000 per year. Quality Assurance Analyst: This role focuses on ensuring the quality of services delivered to customers by monitoring performance and identifying areas for improvement. With an 18% share in the job market, Quality Assurance Analysts are essential for maintaining high service standards. The average salary range for this role in the UK is between £25,000 and £50,000 per year. Operational Excellence Consultant: This role provides strategic guidance and recommendations to organizations looking to improve their operational efficiency and effectiveness. With a 15% share in the job market, Operational Excellence Consultants play a crucial role in driving business growth. The average salary range for this role in the UK is between £40,000 and £90,000 per year. Service Strategy Planner: This role is responsible for developing and implementing service strategies to meet business objectives and customer needs. With a 12% share in the job market, Service Strategy Planners are in high demand across various industries. The average salary range for this role in the UK is between £35,000 and £70,000 per year. Client Delivery Director: This role involves overseeing the delivery of services to clients and ensuring their satisfaction. With a 10% share in the job market, Client Delivery Directors play a vital role in building and maintaining client relationships. The average salary range for this role in the UK is between £50,000 and £110,000 per year. The Executive Development Programme in Service Delivery Excellence: Strategic Standards

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ProficiencyEnglish
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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE DELIVERY EXCELLENCE: STRATEGIC STANDARDS

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London College of Foreign Trade (LCFT)

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05 May 2025

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