Executive Development Programme in Service Delivery Excellence: Strategic Standards
-- ViewingNowThe Executive Development Programme in Service Delivery Excellence: Strategic Standards certificate course is a comprehensive program designed to enhance service delivery skills for professionals in various industries. This course emphasizes the importance of strategic standards in delivering exceptional customer service, a critical aspect of any successful business.
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โข Service Strategy: Understanding the critical role of service strategy in achieving service delivery excellence, and how to align service strategy with organizational goals.
โข Service Design: Learning the principles of service design and how to create services that meet customer needs and exceed expectations.
โข Service Transition: Understanding the process of transitioning new or changed services into the live environment, ensuring a seamless experience for customers.
โข Service Operation: Learning the best practices for service operation, including incident management, problem management, and service desk management.
โข Continual Service Improvement: Understanding the importance of continually improving service delivery to stay ahead of the competition and meet changing customer needs.
โข Service Reporting and Metrics: Learning how to measure and report on service delivery performance, using metrics such as customer satisfaction, response time, and resolution rate.
โข Customer Experience Management: Understanding the critical role of customer experience management in service delivery excellence and how to design and implement customer experience strategies.
โข Service Culture: Learning how to create a service culture that supports service delivery excellence, including training, communication, and motivation strategies.
โข Change Management: Understanding the role of change management in service delivery excellence and how to manage change effectively to minimize disruption to customers.
โข Risk Management: Learning how to identify and manage risks in service delivery, including operational risks, security risks, and reputational risks.
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