Global Certificate in Customer Service Process

Name: Global Certificate in Customer Service Process
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The Global Certificate in Customer Service Process is a vital course designed to enhance your customer service skills and understanding of modern service strategies. This certification is highly relevant in today's industry, where customer satisfaction is a top priority for businesses worldwide.

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AboutThisCourse

The course equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, fostering career advancement in various industries. By understanding customer service processes, you'll be able to create positive customer experiences, increase loyalty, and contribute to overall business success. Invest in this course to stand out in the competitive job market and become a valuable asset to any organization.

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CourseDetails

• Customer Service Fundamentals • Effective Communication Skills • Problem Solving and Decision Making • Understanding Customer Needs and Expectations • Building Customer Relationships • Handling Customer Complaints and Difficult Situations • Customer Service Metrics and Measurements • Technology in Customer Service • Multi-channel Customer Service Strategies • Continuous Improvement in Customer Service

CareerPath

The **Global Certificate in Customer Service Process** opens up a variety of rewarding career opportunities. With this certification, you can excel in roles such as customer service representative, customer service manager, sales representative, and technical support specialist. The 3D pie chart below showcases the distribution of job market trends for these roles in the UK. ```lua ______

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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GLOBAL CERTIFICATE IN CUSTOMER SERVICE PROCESS

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London College of Foreign Trade (LCFT)

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05 May 2025

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