Executive Development Programme in Service Business Solutions

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The Executive Development Programme in Service Business Solutions is a certificate course designed to empower professionals with the necessary skills to thrive in the service industry. This program emphasizes the importance of service innovation, customer experience management, and digital transformation in today's business landscape.

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With the growing demand for service-oriented professionals, this course provides a timely and essential learning experience for career advancement. Learners will gain a comprehensive understanding of service strategy, design, and delivery, equipping them with the tools to drive business growth and success. Through real-world case studies, interactive discussions, and practical applications, this program fosters a collaborative learning environment that encourages innovation and creativity. By the end of the course, learners will have developed a strong foundation in service business solutions, enabling them to make meaningful contributions to their organizations and stay ahead in the competitive service industry.

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โ€ข Service Business Solutions Overview
โ€ข Understanding Customer Needs and Expectations
โ€ข Service Design and Strategy
โ€ข Service Delivery and Execution
โ€ข Service Quality and Continuous Improvement
โ€ข Service Marketing and Sales
โ€ข Service Operations Management
โ€ข Service Technology and Innovation
โ€ข Service Performance Metrics and KPIs
โ€ข Leadership and Change Management in Service Business

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Here's the breakdown of exciting job roles in the Executive Development Programme for Service Business Solutions: 1. **Service Business Consultant** (30%): These professionals help businesses optimize their service operations, increase efficiency, and drive growth. 2. **Customer Service Manager** (25%): In charge of customer-facing teams, these managers ensure the highest standards of customer satisfaction and retention. 3. **Field Service Engineer** (20%): These engineers work on-site, troubleshooting and repairing service equipment, while maintaining strong client relationships. 4. **Service Operations Manager** (15%): Overseeing service delivery, supply chain, and logistics, these managers ensure seamless service operations and continuous process improvement. 5. **Sales in Service Business** (10%): Sales professionals specializing in service business solutions focus on understanding customers' needs and providing tailored service solutions to help them succeed.

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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE BUSINESS SOLUTIONS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London College of Foreign Trade (LCFT)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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