Certificate in Mediation Skills: Facilitating Dialogue

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The Certificate in Mediation Skills: Facilitating Dialogue is a comprehensive course that empowers learners with essential mediation skills for career advancement. This program focuses on teaching effective communication, conflict resolution, and negotiation techniques, which are highly sought-after in various industries.

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In today's diverse and rapidly changing work environment, being able to facilitate dialogue and manage conflicts professionally is crucial. This course equips learners with the necessary tools to handle difficult conversations, promote understanding, and build stronger relationships. By completing this certificate program, learners will not only enhance their interpersonal skills but also demonstrate their commitment to continuous learning and professional development. As a result, they will become more competitive in the job market and be better positioned to succeed in their chosen careers.

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โ€ข Introduction to Mediation Skills
โ€ข Understanding Conflict Resolution
โ€ข The Role of a Mediator in Facilitating Dialogue
โ€ข Effective Communication in Mediation
โ€ข Active Listening and Empathy in Mediation
โ€ข Mediation Techniques for Resolving Disputes
โ€ข Ethical Considerations in Mediation
โ€ข Cross-Cultural Mediation and Diversity
โ€ข Case Studies and Simulated Mediation Practice
โ€ข Evaluation and Continuous Improvement in Mediation Skills

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CERTIFICATE IN MEDIATION SKILLS: FACILITATING DIALOGUE
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London College of Foreign Trade (LCFT)
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05 May 2025
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