Global Certificate in Online Journey Evaluation
-- ViewingNowThe Global Certificate in Online Journey Evaluation is a comprehensive course designed to meet the growing industry demand for professionals who can effectively evaluate and optimize digital customer experiences. This certificate course emphasizes the importance of understanding user behavior, usability, and conversion rates to drive business growth.
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โข Unit 1: Introduction to Online Journey Evaluation
โข Unit 2: Understanding Customer Experience (CX) Metrics
โข Unit 3: Analyzing User Behavior and Interaction Data
โข Unit 4: Implementing A/B Testing and Multivariate Testing
โข Unit 5: Utilizing Heatmaps, Funnels, and Form Analytics
โข Unit 6: Session Recording and Playback Analysis
โข Unit 7: Usability Testing and User Feedback Collection
โข Unit 8: Accessibility Testing and Compliance
โข Unit 9: Integrating Qualitative and Quantitative Data
โข Unit 10: Developing Actionable Insights and Continuous Improvement Strategies
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