Professional Certificate in Player Support Techniques
-- viewing nowThe Professional Certificate in Player Support Techniques is a comprehensive course designed to equip learners with the essential skills required in the gaming industry. This program highlights the importance of player support, a critical aspect of maintaining high player satisfaction and retention rates.
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Course Details
• Player Support Basics: Understanding Player Support, Roles and Responsibilities, Key Performance Indicators (KPIs)
• Communication Skills: Effective Communication, Active Listening, Conflict Resolution
• Customer Service: Customer Service Fundamentals, Managing Customer Expectations, De-escalation Techniques
• Player Support Tools: Ticketing Systems, Knowledge Base Management, Data Analysis Tools
• Game Knowledge: Familiarity with Game Genres, Popular Games, Game Mechanics
• Player Support Strategies: Preventive Support, Proactive Support, Reactive Support
• Legal and Compliance: Data Privacy, User Agreement, Community Guidelines
• Player Support Metrics: First Response Time, Resolution Time, Player Satisfaction
• Quality Assurance: Quality Control, Quality Assurance Processes, Continuous Improvement
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