Professional Certificate in Player Support Techniques
-- ViewingNowThe Professional Certificate in Player Support Techniques is a comprehensive course designed to equip learners with the essential skills required in the gaming industry. This program highlights the importance of player support, a critical aspect of maintaining high player satisfaction and retention rates.
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GBP £ 140
GBP £ 202
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โข Player Support Basics: Understanding Player Support, Roles and Responsibilities, Key Performance Indicators (KPIs)
โข Communication Skills: Effective Communication, Active Listening, Conflict Resolution
โข Customer Service: Customer Service Fundamentals, Managing Customer Expectations, De-escalation Techniques
โข Player Support Tools: Ticketing Systems, Knowledge Base Management, Data Analysis Tools
โข Game Knowledge: Familiarity with Game Genres, Popular Games, Game Mechanics
โข Player Support Strategies: Preventive Support, Proactive Support, Reactive Support
โข Legal and Compliance: Data Privacy, User Agreement, Community Guidelines
โข Player Support Metrics: First Response Time, Resolution Time, Player Satisfaction
โข Quality Assurance: Quality Control, Quality Assurance Processes, Continuous Improvement
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