Professional Certificate in Player Support Techniques
-- ViewingNowThe Professional Certificate in Player Support Techniques is a comprehensive course designed to equip learners with the essential skills required in the gaming industry. This program highlights the importance of player support, a critical aspect of maintaining high player satisfaction and retention rates.
3 256+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
À propos de ce cours
100% en ligne
Apprenez de n'importe où
Certificat partageable
Ajoutez à votre profil LinkedIn
2 mois pour terminer
à 2-3 heures par semaine
Commencez à tout moment
Aucune période d'attente
Détails du cours
• Player Support Basics: Understanding Player Support, Roles and Responsibilities, Key Performance Indicators (KPIs)
• Communication Skills: Effective Communication, Active Listening, Conflict Resolution
• Customer Service: Customer Service Fundamentals, Managing Customer Expectations, De-escalation Techniques
• Player Support Tools: Ticketing Systems, Knowledge Base Management, Data Analysis Tools
• Game Knowledge: Familiarity with Game Genres, Popular Games, Game Mechanics
• Player Support Strategies: Preventive Support, Proactive Support, Reactive Support
• Legal and Compliance: Data Privacy, User Agreement, Community Guidelines
• Player Support Metrics: First Response Time, Resolution Time, Player Satisfaction
• Quality Assurance: Quality Control, Quality Assurance Processes, Continuous Improvement
Parcours professionnel
