Certificate in Service Design for Strategic Business Outcomes
-- viewing nowThe Certificate in Service Design for Strategic Business Outcomes is a comprehensive course that emphasizes the importance of service design in achieving strategic business goals. This course is designed to meet the growing industry demand for professionals who can streamline service operations, improve customer experiences, and drive business growth.
6,739+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Service Design Thinking: Understanding the user-centered design process, empathy, and ideation in service design.
• Service Blueprinting: Creating visual maps of service processes, touchpoints, and backstage operations.
• Prototyping and Co-creation: Developing prototypes and testing them with stakeholders for feedback and iteration.
• Customer Journey Mapping: Identifying and improving pain points, moments of truth, and touchpoints in the customer experience.
• Service Innovation: Identifying opportunities for service innovation and creating new services that align with strategic business outcomes.
• Service Measurement and Metrics: Defining and measuring service quality, customer satisfaction, and business impact.
• Service Culture and Leadership: Building a culture of service excellence and developing service leaders.
• Digital Service Design: Designing digital services and integrating them with offline services.
• Implementing Service Design: Managing change, implementing service design solutions, and measuring success.
Note: This is an example outline and can be customized to meet specific learning objectives.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate