Certificate in Service Design for Strategic Business Outcomes
-- ViewingNowThe Certificate in Service Design for Strategic Business Outcomes is a comprehensive course that emphasizes the importance of service design in achieving strategic business goals. This course is designed to meet the growing industry demand for professionals who can streamline service operations, improve customer experiences, and drive business growth.
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โข Service Design Thinking: Understanding the user-centered design process, empathy, and ideation in service design.
โข Service Blueprinting: Creating visual maps of service processes, touchpoints, and backstage operations.
โข Prototyping and Co-creation: Developing prototypes and testing them with stakeholders for feedback and iteration.
โข Customer Journey Mapping: Identifying and improving pain points, moments of truth, and touchpoints in the customer experience.
โข Service Innovation: Identifying opportunities for service innovation and creating new services that align with strategic business outcomes.
โข Service Measurement and Metrics: Defining and measuring service quality, customer satisfaction, and business impact.
โข Service Culture and Leadership: Building a culture of service excellence and developing service leaders.
โข Digital Service Design: Designing digital services and integrating them with offline services.
โข Implementing Service Design: Managing change, implementing service design solutions, and measuring success.
Note: This is an example outline and can be customized to meet specific learning objectives.
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