Executive Development Programme in Service Design for Strategic Growth
-- viewing nowThe Executive Development Programme in Service Design for Strategic Growth certificate course is a valuable investment for professionals seeking to drive innovation and growth in their organizations. This program focuses on enhancing learners' ability to design and implement exceptional service experiences, a critical skill in today's customer-centric business environment.
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Course Details
• Service Design Thinking: Understanding the user-centered approach to innovation and problem-solving in service design.
• Designing Customer Experiences: Developing strategies to create memorable and engaging customer experiences.
• Service Blueprinting: Visualizing the service delivery process to identify areas for improvement and innovation.
• Prototyping and Co-creation: Utilizing prototyping and co-creation techniques to test and refine service concepts.
• Service Innovation: Applying design thinking principles to drive innovation and growth in service businesses.
• Service Operations: Optimizing service delivery processes to increase efficiency and reduce costs.
• Digital Service Design: Leveraging digital technologies to enhance service experiences and delivery.
• Measuring Service Success: Establishing metrics to track service performance and identify areas for improvement.
• Change Management in Service Design: Managing the people, processes, and technology involved in service design changes.
• Service Design Strategy: Developing a strategic approach to service design to drive long-term growth and success.
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Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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