Executive Development Programme in Service Design for Strategic Growth
-- ViewingNowThe Executive Development Programme in Service Design for Strategic Growth certificate course is a valuable investment for professionals seeking to drive innovation and growth in their organizations. This program focuses on enhancing learners' ability to design and implement exceptional service experiences, a critical skill in today's customer-centric business environment.
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โข Service Design Thinking: Understanding the user-centered approach to innovation and problem-solving in service design.
โข Designing Customer Experiences: Developing strategies to create memorable and engaging customer experiences.
โข Service Blueprinting: Visualizing the service delivery process to identify areas for improvement and innovation.
โข Prototyping and Co-creation: Utilizing prototyping and co-creation techniques to test and refine service concepts.
โข Service Innovation: Applying design thinking principles to drive innovation and growth in service businesses.
โข Service Operations: Optimizing service delivery processes to increase efficiency and reduce costs.
โข Digital Service Design: Leveraging digital technologies to enhance service experiences and delivery.
โข Measuring Service Success: Establishing metrics to track service performance and identify areas for improvement.
โข Change Management in Service Design: Managing the people, processes, and technology involved in service design changes.
โข Service Design Strategy: Developing a strategic approach to service design to drive long-term growth and success.
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