Certificate in Customer Service Technology Essentials

-- viendo ahora

The Certificate in Customer Service Technology Essentials is a comprehensive course designed to empower learners with the necessary skills to thrive in the evolving customer service industry. This course highlights the importance of technology in customer service, emphasizing the role of data-driven decision-making, AI, and CRM systems.

4,5
Based on 4.152 reviews

7.221+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

Acerca de este curso

In an era where customer experience is a critical differentiator, the industry demands professionals who can leverage technology to deliver exceptional service. This course equips learners with essential skills to meet this demand, covering topics such as data analytics, chatbots, social media customer care, and cloud-based contact centers. By the end of this course, learners will be able to utilize technology to enhance customer interactions, improve service efficiency, and drive business growth. This certification will not only boost learners' resume but also pave the way for career advancement in customer service and related fields.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

Sin período de espera

Detalles del Curso

• Customer Service Fundamentals
• Effective Communication Skills
• Utilizing Customer Service Technology
• CRM (Customer Relationship Management) Systems
• Ticketing and Case Management Systems
• Telephony and VoIP Technology in Customer Service
• Social Media and Online Customer Service
• Data Security and Privacy in Customer Service Technology
• Customer Service Analytics and Metrics

Trayectoria Profesional

The Certificate in Customer Service Technology Essentials is a valuable program for professionals looking to excel in the customer service industry. This section highlights the demand for various roles in the UK market, presented through a 3D pie chart. The chart illustrates the distribution of the following roles: 1. Customer Service Representative: This role is the backbone of any customer service department, responsible for addressing customer queries and concerns. With a 65% share, this role dominates the industry job market. 2. Customer Service Manager: Managers oversee the day-to-day operations of a customer service team, ensuring efficiency and effective communication. They account for 20% of the job market. 3. Customer Service Team Lead: A team lead typically supervises a small group of customer service representatives, offering support and guidance. With a 10% share, this role is essential for smooth team functioning. 4. Sales Support Agent: This role focuses on providing sales-related support to customers, addressing their product or service inquiries. Sales Support Agents account for 5% of the job market. These statistics emphasize the industry's need for professionals with customer service technology skills, with a focus on various roles and their responsibilities.

Requisitos de Entrada

  • Comprensión básica de la materia
  • Competencia en idioma inglés
  • Acceso a computadora e internet
  • Habilidades básicas de computadora
  • Dedicación para completar el curso

No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.

Estado del Curso

Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:

  • No acreditado por un organismo reconocido
  • No regulado por una institución autorizada
  • Complementario a las calificaciones formales

Recibirás un certificado de finalización al completar exitosamente el curso.

Por qué la gente nos elige para su carrera

Cargando reseñas...

Preguntas Frecuentes

¿Qué hace que este curso sea único en comparación con otros?

▼

¿Cuánto tiempo toma completar el curso?

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

¿Cuándo puedo comenzar el curso?

▼

¿Cuál es el formato del curso y el enfoque de aprendizaje?

▼

Tarifa del curso

MÁS POPULAR
Vía Rápida: GBP £140
Completa en 1 mes
Ruta de Aprendizaje Acelerada
  • 3-4 horas por semana
  • Entrega temprana del certificado
  • Inscripción abierta - comienza cuando quieras
Start Now
Modo Estándar: GBP £90
Completa en 2 meses
Ritmo de Aprendizaje Flexible
  • 2-3 horas por semana
  • Entrega regular del certificado
  • Inscripción abierta - comienza cuando quieras
Start Now
Lo que está incluido en ambos planes:
  • Acceso completo al curso
  • Certificado digital
  • Materiales del curso
Precio Todo Incluido • Sin tarifas ocultas o costos adicionales

Obtener información del curso

Te enviaremos información detallada del curso

Pagar como empresa

Solicita una factura para que tu empresa pague este curso.

Pagar por Factura

Obtener un certificado de carrera

Fondo del Certificado de Muestra
CERTIFICATE IN CUSTOMER SERVICE TECHNOLOGY ESSENTIALS
se otorga a
Nombre del Aprendiz
quien ha completado un programa en
London College of Foreign Trade (LCFT)
Otorgado el
05 May 2025
ID de Blockchain: s-1-a-2-m-3-p-4-l-5-e
Agrega esta credencial a tu perfil de LinkedIn, currículum o CV. Compártela en redes sociales y en tu revisión de desempeño.
SSB Logo

4.8
Nueva Inscripción
→ Ver Curso