Certificate in Customer Service Technology Essentials

Name: Certificate in Customer Service Technology Essentials
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The Certificate in Customer Service Technology Essentials is a comprehensive course designed to empower learners with the necessary skills to thrive in the evolving customer service industry. This course highlights the importance of technology in customer service, emphasizing the role of data-driven decision-making, AI, and CRM systems.

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AboutThisCourse

In an era where customer experience is a critical differentiator, the industry demands professionals who can leverage technology to deliver exceptional service. This course equips learners with essential skills to meet this demand, covering topics such as data analytics, chatbots, social media customer care, and cloud-based contact centers. By the end of this course, learners will be able to utilize technology to enhance customer interactions, improve service efficiency, and drive business growth. This certification will not only boost learners' resume but also pave the way for career advancement in customer service and related fields.

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CourseDetails

• Customer Service Fundamentals
• Effective Communication Skills
• Utilizing Customer Service Technology
• CRM (Customer Relationship Management) Systems
• Ticketing and Case Management Systems
• Telephony and VoIP Technology in Customer Service
• Social Media and Online Customer Service
• Data Security and Privacy in Customer Service Technology
• Customer Service Analytics and Metrics

CareerPath

The Certificate in Customer Service Technology Essentials is a valuable program for professionals looking to excel in the customer service industry. This section highlights the demand for various roles in the UK market, presented through a 3D pie chart. The chart illustrates the distribution of the following roles: 1. Customer Service Representative: This role is the backbone of any customer service department, responsible for addressing customer queries and concerns. With a 65% share, this role dominates the industry job market. 2. Customer Service Manager: Managers oversee the day-to-day operations of a customer service team, ensuring efficiency and effective communication. They account for 20% of the job market. 3. Customer Service Team Lead: A team lead typically supervises a small group of customer service representatives, offering support and guidance. With a 10% share, this role is essential for smooth team functioning. 4. Sales Support Agent: This role focuses on providing sales-related support to customers, addressing their product or service inquiries. Sales Support Agents account for 5% of the job market. These statistics emphasize the industry's need for professionals with customer service technology skills, with a focus on various roles and their responsibilities.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN CUSTOMER SERVICE TECHNOLOGY ESSENTIALS

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London College of Foreign Trade (LCFT)

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05 May 2025

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