Certificate in Conflict Management: Communication for Resolution
-- ViewingNowThe Certificate in Conflict Management: Communication for Resolution is a comprehensive course that emphasizes the importance of effective communication in resolving conflicts. This program is designed to equip learners with essential skills necessary to navigate and resolve disputes in both personal and professional settings.
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GBP £ 140
GBP £ 202
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โข Understanding Conflict: Types and Causes
โข Effective Communication Skills for Conflict Resolution
โข The Role of Empathy and Active Listening in Conflict Management
โข Conflict Resolution Strategies and Techniques
โข Negotiation and Mediation in Conflict Resolution
โข Managing Emotions in Conflict Situations
โข Conflict Resolution in the Workplace
โข Preventing and Managing Conflict Escalation
โข Developing a Conflict Management Plan
โข Case Studies and Role-Play Exercises in Conflict Resolution
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