Certificate in Conflict Management: Communication for Resolution
-- ViewingNowThe Certificate in Conflict Management: Communication for Resolution is a comprehensive course that emphasizes the importance of effective communication in resolving conflicts. This program is designed to equip learners with essential skills necessary to navigate and resolve disputes in both personal and professional settings.
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⢠Understanding Conflict: Types and Causes
⢠Effective Communication Skills for Conflict Resolution
⢠The Role of Empathy and Active Listening in Conflict Management
⢠Conflict Resolution Strategies and Techniques
⢠Negotiation and Mediation in Conflict Resolution
⢠Managing Emotions in Conflict Situations
⢠Conflict Resolution in the Workplace
⢠Preventing and Managing Conflict Escalation
⢠Developing a Conflict Management Plan
⢠Case Studies and Role-Play Exercises in Conflict Resolution
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