Executive Development Programme in Service Delivery Transformation Leadership
-- ViewingNowThe Executive Development Programme in Service Delivery Transformation Leadership is a certificate course designed to empower professionals with the skills necessary to drive service excellence and organizational growth. In an era where service delivery increasingly influences customer loyalty and business success, this programme is more relevant than ever.
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โข Service Delivery Transformation Leadership: An Overview
โข Understanding Service Delivery Value Chain and its Importance
โข Customer Experience Management in Service Delivery Transformation
โข Design Thinking for Service Delivery Innovation
โข Technology and Data-driven Service Delivery Transformation
โข Change Management and Leadership in Service Delivery Transformation
โข Building a Culture of Continuous Improvement in Service Delivery
โข Service Delivery Metrics and Performance Measurement
โข Stakeholder Engagement and Communication in Service Delivery Transformation
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