Executive Development Programme in Service Delivery Transformation Leadership
-- ViewingNowThe Executive Development Programme in Service Delivery Transformation Leadership is a certificate course designed to empower professionals with the skills necessary to drive service excellence and organizational growth. In an era where service delivery increasingly influences customer loyalty and business success, this programme is more relevant than ever.
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⢠Service Delivery Transformation Leadership: An Overview
⢠Understanding Service Delivery Value Chain and its Importance
⢠Customer Experience Management in Service Delivery Transformation
⢠Design Thinking for Service Delivery Innovation
⢠Technology and Data-driven Service Delivery Transformation
⢠Change Management and Leadership in Service Delivery Transformation
⢠Building a Culture of Continuous Improvement in Service Delivery
⢠Service Delivery Metrics and Performance Measurement
⢠Stakeholder Engagement and Communication in Service Delivery Transformation
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