Executive Development Programme in Service Delivery Transformation Leadership

Name: Executive Development Programme in Service Delivery Transformation Leadership
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The Executive Development Programme in Service Delivery Transformation Leadership is a certificate course designed to empower professionals with the skills necessary to drive service excellence and organizational growth. In an era where service delivery increasingly influences customer loyalty and business success, this programme is more relevant than ever.

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AboutThisCourse

This course addresses the growing industry demand for leaders who can effectively transform service delivery models, improve customer experiences, and foster innovation. By engaging in this programme, learners will acquire essential skills in strategic decision-making, change management, and service transformation, all of which are vital for career advancement in today's competitive business landscape. By leveraging cutting-edge research, practical insights, and interactive learning formats, this course equips learners with the tools and knowledge required to lead successful service delivery transformations, ultimately driving long-term value for their organizations and advancing their professional development.

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CourseDetails

• Service Delivery Transformation Leadership: An Overview
• Understanding Service Delivery Value Chain and its Importance
• Customer Experience Management in Service Delivery Transformation
• Design Thinking for Service Delivery Innovation
• Technology and Data-driven Service Delivery Transformation
• Change Management and Leadership in Service Delivery Transformation
• Building a Culture of Continuous Improvement in Service Delivery
• Service Delivery Metrics and Performance Measurement
• Stakeholder Engagement and Communication in Service Delivery Transformation

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE DELIVERY TRANSFORMATION LEADERSHIP

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London College of Foreign Trade (LCFT)

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05 May 2025

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