Masterclass Certificate in Designing Service Blueprints
-- ViewingNowThe Masterclass Certificate in Designing Service Blueprints is a comprehensive course that equips learners with essential skills to excel in service design. This program emphasizes the importance of visualizing and understanding customer experiences, enabling professionals to create efficient and user-friendly services.
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โข Service Blueprinting Fundamentals
โข Understanding Customer Journey Maps
โข Identifying Service Touchpoints and Interactions
โข Mapping Backstage Processes and Support Systems
โข Designing Service Blueprint Layers
โข Utilizing Service Blueprints for Service Improvement
โข Cross-Functional Collaboration in Service Blueprinting
โข Communicating Service Blueprints to Stakeholders
โข Implementing and Managing Service Blueprint Changes
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