Masterclass Certificate in Designing Service Blueprints

Name: Masterclass Certificate in Designing Service Blueprints
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The Masterclass Certificate in Designing Service Blueprints is a comprehensive course that equips learners with essential skills to excel in service design. This program emphasizes the importance of visualizing and understanding customer experiences, enabling professionals to create efficient and user-friendly services.

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AboutThisCourse

In today's service-oriented economy, there is a high demand for professionals who can design and improve service experiences. By earning this certificate, learners demonstrate their commitment to staying updated on industry best practices and advancing their careers. Through hands-on exercises and real-world examples, this course covers essential topics like mapping customer journeys, identifying touchpoints, and analyzing service blueprints. Learners will also gain expertise in service innovation strategies, ensuring they can lead successful service design projects in their organizations. As a result, this course empowers learners with the skills and knowledge to drive growth and customer satisfaction in their companies, making them invaluable assets in the modern workforce.

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CourseDetails

• Service Blueprinting Fundamentals
• Understanding Customer Journey Maps
• Identifying Service Touchpoints and Interactions
• Mapping Backstage Processes and Support Systems
• Designing Service Blueprint Layers
• Utilizing Service Blueprints for Service Improvement
• Cross-Functional Collaboration in Service Blueprinting
• Communicating Service Blueprints to Stakeholders
• Implementing and Managing Service Blueprint Changes

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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MASTERCLASS CERTIFICATE IN DESIGNING SERVICE BLUEPRINTS

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London College of Foreign Trade (LCFT)

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05 May 2025

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