Masterclass Certificate in Designing Service Blueprints
-- ViewingNowThe Masterclass Certificate in Designing Service Blueprints is a comprehensive course that equips learners with essential skills to excel in service design. This program emphasizes the importance of visualizing and understanding customer experiences, enabling professionals to create efficient and user-friendly services.
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⢠Service Blueprinting Fundamentals
⢠Understanding Customer Journey Maps
⢠Identifying Service Touchpoints and Interactions
⢠Mapping Backstage Processes and Support Systems
⢠Designing Service Blueprint Layers
⢠Utilizing Service Blueprints for Service Improvement
⢠Cross-Functional Collaboration in Service Blueprinting
⢠Communicating Service Blueprints to Stakeholders
⢠Implementing and Managing Service Blueprint Changes
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