Professional Certificate in Service Sector Service Operation Evolution
-- ViewingNowThe Professional Certificate in Service Sector Service Operation Evolution is a course designed to equip learners with the essential skills necessary to thrive in the rapidly evolving service industry. This program focuses on the latest trends and best practices in service operation, enabling learners to deliver exceptional customer experiences and drive business growth.
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โข Service Operation Foundations
โข Service Delivery and Performance Management
โข Service Desk and Incident Management
โข Problem Management and ITIL Best Practices
โข Change Enablement and Configuration Management
โข Service Level Management and Customer Experience
โข Capacity Management and Demand Planning
โข Service Continuity and Disaster Recovery Planning
โข Supplier Management and Vendor Relations
โข Continual Service Improvement and Feedback Loops
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