Professional Certificate in Service Sector Service Operation Evolution
-- ViewingNowThe Professional Certificate in Service Sector Service Operation Evolution is a course designed to equip learners with the essential skills necessary to thrive in the rapidly evolving service industry. This program focuses on the latest trends and best practices in service operation, enabling learners to deliver exceptional customer experiences and drive business growth.
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⢠Service Operation Foundations
⢠Service Delivery and Performance Management
⢠Service Desk and Incident Management
⢠Problem Management and ITIL Best Practices
⢠Change Enablement and Configuration Management
⢠Service Level Management and Customer Experience
⢠Capacity Management and Demand Planning
⢠Service Continuity and Disaster Recovery Planning
⢠Supplier Management and Vendor Relations
⢠Continual Service Improvement and Feedback Loops
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